Our Guarantee to You
Every product, every order, every customer
We want you to be totally satisfied with your purchase from The Great YOGA WALL®, which is why we offer a 30-day money back guarantee on all of our products.
If you are dissatisfied with your purchase for any reason, simply contact us within 30 days of the date of purchase. If we cannot resolve the problem, we will gladly give you instructions on how to proceed with a return.
Our team will work with you directly to understand the issue. In most cases we can resolve concerns quickly — whether it's a missing component, a question about installation, or a sizing issue. If we cannot resolve the problem to your satisfaction, a full refund will be arranged.
How to Request a Return
A simple 3-step process
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1
Contact us within 30 days of your purchase date. Email us at info@yogawall.com and describe the issue with your order. Include your order number if available.
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2
We'll work to resolve it. Our team will reach out to understand your concern and attempt to fix the issue — whether that's a replacement part, clarification, or another solution.
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3
If unresolved, we issue return instructions. We will provide the exact return address. Note: returning merchandise to the wrong address may reduce or void your refund. Once the return is received and inspected, your refund will be processed promptly.
Return Policy Details
Everything you need to know about returns
- You must contact us within 30 days of the purchase date to be eligible for a return.
- We will provide the correct return shipping address once a return has been authorized. Do not ship items back without first receiving this address.
- Returning merchandise to an unauthorized address may reduce or void your refund.
- Shipping and handling charges are not refundable.
- All returned items must be in their original condition and packaging where possible.
- Refunds are processed after the merchandise has been received and inspected.
Have a Question About Your Order?
Our team is here to help. Email us directly and we'll respond as quickly as possible — typically within one business day.