Network Management Policy

As a regulated CLEC in Oregon, it's crucial for us to have a clear and comprehensive Network Management Policy that adheres to regulatory requirements and industry best practices. The following is Warm Springs Telecom's Network Management Policy:

Warm Springs Telecom Network Management Policy

Warm Springs Telecom is committed to providing high-quality telecommunications services to our customers while ensuring the integrity, security, and optimal performance of our network. This Network Management Policy outlines our approach to managing and maintaining our network infrastructure.

Network Overview

Warm Springs Telecom operates a hybrid network consisting primarily of wireless point-to-point connections supplemented by fiber optic infrastructure. As a facilities-based Competitive Local Exchange Carrier (CLEC) regulated by the Oregon Public Utility Commission (PUC), we are dedicated to maintaining a robust and reliable network that serves our customers' needs.

Network Management Practices

Traffic Management:

We employ industry-standard traffic management techniques to ensure fair and efficient use of our network resources. This includes:

• Prioritizing time-sensitive traffic such as voice calls
• Implementing reasonable network congestion management practices during peak usage periods
• Monitoring network performance and adjusting capacity as needed

Security Measures:

To protect our network and customers from security threats, we:

• Employ firewalls and intrusion detection/prevention systems
• Regularly update and patch network equipment
• Monitor for and respond to potential security incidents
• Implement authentication and access control measures

Performance Optimization:

We strive to maintain optimal network performance by:

• Conducting regular network maintenance and upgrades
• Monitoring network capacity and expanding as necessary
• Implementing redundancy and failover systems where appropriate

Customer Privacy and Data Protection

Warm Springs Telecom is committed to protecting customer privacy and data. We:

• Collect and use customer data only as necessary for providing and improving our services
• Implement appropriate technical and organizational measures to safeguard customer information
• Comply with all applicable privacy laws and regulations

Transparency and Disclosure

We are committed to transparency in our network management practices. We will:

• Provide clear and accessible information about our services and network practices
• Notify customers of any significant changes to this policy
• Respond promptly to customer inquiries regarding our network management practices

Compliance with Regulations

As a regulated CLEC, Warm Springs Telecom complies with all applicable federal and state regulations, including those set forth by the Oregon PUC. We are committed to:

• Maintaining accurate records of our network infrastructure and management practices
• Submitting required reports to regulatory bodies
• Adhering to all service quality and customer protection standards

Policy Updates

This Network Management Policy may be updated periodically to reflect changes in our network, services, or regulatory requirements. The most current version of this policy will always be available on our website.